To ensure that images in emails from Sana are displayed correctly, it is important to address security settings that may block images. When email clients block images in emails from Sana, it can be due to security settings configured to block images downloaded from the web by default. To ensure that this does not happen, you can whitelist the sender domain.
First steps
If images are not being displayed, first try these two steps:
Add to contacts: Adding [email protected] to your contacts can help ensure images are displayed.
Check Spam/Junk Folder: Sometimes emails from new senders may end up in the spam or junk folder, and images not being shown in spam. Mark them as 'Not Spam' to ensure future emails are delivered to your inbox.
How to whitelist sender information in different email clients:
Outlook
Outlook is configured to block images by default. To whitelist the sender domain and allow images from Sana, follow these steps:
In an open message that was sent from Sana, right-click a blocked item.
Do one of the following:
Click Add Sender to Safe Senders List.
Click Add the Domain @domain to Safe Senders List.
For more detailed instructions, you can refer to Microsoft's support page.
Gmail
Gmail is configured to show images automatically. If images don't load in Gmail, and you have reported the email as non-spam, check your image settings.
For more detailed instructions, you can refer to Google's support page.
Apple Mail
To whitelist a sender in Apple Mail:
Open the email from Sana.
Click on Sana's email address at the top of the email.
A dropdown menu will appear.
Click on 'Add to Contacts' or 'Add to VIPs' to whitelist the sender.
You can also check the box for load remote content in messages from contacts.
For more detailed instructions, you can refer to Apple's support page.
Yahoo Mail
Yahoo is configured to show images automatically. If images don't load in Yahoo, and you have reported the email as non-spam, follow these steps:
In Yahoo Mail, click on 'settings' and 'select more settings'.
Click 'Viewing Email' | in the Viewing Email pane, scroll to the bottom.
Under 'Show images in messages', select your preference.
For more detailed instructions, you can refer to Yahoo's support page.
By following these steps, you can ensure that images in emails from Sana are displayed correctly, improving the overall email experience.