The Scenario Card empowers learners to engage in real-world scenario simulations, practicing interactions with an AI character that provides immediate, personalized feedback.
Revolutionizing practice with AI-powered scenario training
Scenario-based training enhances learning and retention, but it can be resource-intensive. By leveraging generative AI, Sana enables this powerful 1-on-1 training experience at scale, making it more accessible and efficient than ever before. By offering immersive simulations, learners gain confidence and retain knowledge more effectively, building real skills through dynamic practice.
Use case for the Scenario card
The Scenario Card is perfect for teams needing realistic practice interactions. It's ideal for:
Sales teams: Role-play customer conversations and refine sales techniques.
Customer support teams: Practice handling different customer scenarios.
Leadership trainers: Train leaders to navigate challenging situations.
The Scenario card can be adapted for various training needs, making it a highly versatile tool.
How to get started with the Scenario card
Add the card: In the content editor, select Add card and choose the Scenario card
Describe the scenario: Outline the scenario learners will practice, setting the stage for an engaging simulation. You can always choose one of the pre-defined scenarios presented below the text-box that are AI generated based on the content in the rest of the course:
Add context: Optional - additional context deepens the realism of the simulation. Here, you can add:
Company description
FAQs
Free Text
Another Sana course - the scenario card will incorporate all text from that course
Define the learner’s role: Specify the learner's role in the scenario (e.g., sales representative, interviewer, leader).
Add completion criteria: Identify what learners should accomplish for success in the role-play.
Define the AI character’s role: Set the AI’s character role to suit the scenario and complement the learner's role.
Choose AI behavior: Select the AI's behavior, you can choose between:
Easy-going: Cooperative & friendly
Pragmatic: Neutral & calm
Difficult: Uncooperative and Upset
Click Generate simulation
Modify the generated title and description to your liking
Advanced: Click on "Edit full prompt" to inspect and edit the full generated scenario prompt
... And you're done!
Learner's perspective
When entering the scenario-card, the learner will face description and goal of the conversation, and will initiate the chat by clicking start conversation.
After finalizing the role-play, the learner will receive personalized feedback of the interaction based on the scenario set out and the completion criteria. If the learner is not being serious in the chat, it'll catch you!
💡 The learner need to go all the way until the end when you say good-bye, and they will get an assessment on their performance.
FAQ
Can I use multiple Scenario cards in one course?
Yes, you can add multiple Scenario Training Cards to a course, each with different settings and context to cover various scenarios.
How does the card adapt to previous course content?
The Scenario Training Card automatically takes into account previous cards and context within the course, tailoring interactions based on prior content.
What happens if a learner is unserious in the responses?
The AI can detect unserious or off-topic responses, helping keep the learner on track.
Is feedback provided immediately or at the end?
Feedback is given at the end of the scenario, providing learners with a summary of their performance and suggestions for improvement.
Can I link other Sana courses in a scenario?
Yes, you can choose to give another Sana course as additional context to the role-play.