The Scenario Card empowers learners to engage in real-world scenario simulations, practicing interactions with an AI character that provides immediate, personalized feedback.
Revolutionizing practice with AI-powered scenario training
Scenario-based training enhances learning and retention, but it can be resource-intensive. By leveraging generative AI, Sana enables this powerful 1-on-1 training experience at scale, making it more accessible and efficient than ever before. By offering immersive simulations, learners gain confidence and retain knowledge more effectively, building real skills through dynamic practice.
Use case for the Scenario card
The Scenario Card is perfect for teams needing realistic practice interactions. It's ideal for:
Sales teams: Role-play customer conversations and refine sales techniques.
Customer support teams: Practice handling different customer scenarios.
Leadership trainers: Train leaders to navigate challenging situations.
The Scenario card can be adapted for various training needs, making it a highly versatile tool.
Set up your Scenario
Add the card: In the content editor, select Add card and choose the Scenario card
Select a Scenario: Choose chat for text-based messaging scenarios or voice for real-time spoken practice
Describe the scenario: Outline the scenario learners will practice to set the stage for an engaging simulation.
(Optional) Add context: To deepen the realism of the simulation, you can add:
Company description
FAQs
Facts
Free Text
Another Sana course - the scenario card will reference all text from that course
Define the learner’s role: Specify the learner's role in the scenario (e.g., sales representative, interviewer, leader).
Add completion criteria: Identify what learners should accomplish for success in the scenario.
Customize your AI character: Set the AI’s character to match the scenario and complement the learner’s role. You can customize the name, upload or choose an image, as well as select the language and voice (for phone call scenario).
Choose AI character's personality: Select the AI's behavior between:
Easy-going: Cooperative & friendly
Pragmatic: Neutral & calm
Difficult: Uncooperative and Upset
Add your AI character's role: Describe their role in the scenario
Click Generate simulation
... And you're done!
Edit Scenario Prompt
(Optional) Once the scenario card is generated, click edit prompt to make changes to the role, scenario, rules/constraints of both the learner's and AI character's role.
If needed, modify the generated scenario title and description to your liking
Learner's perspective
Chat: Text-Based Messaging
When entering the scenario-card, the learner will face the description and goal of the conversation, and will initiate the chat by clicking start conversation.
Voice: Real-time spoken practice
For the voice scenario, the learner will see the description and goal of the conversation, and will:
Click start conversation.
Allow Sana to use your learner's microphone device by accepting the prompt.
Once the conversation starts, learners can easily
mute their microphone
end the call
change their microphone devices or enable captions from the settings modal
After finalizing any scenario, the learner will receive personalized feedback on the interaction based on the scenario set out and the completion criteria. If the learner is not being serious in the scenario, it'll catch you!
💡 The learner needs to go all the way until the end when you say good-bye, and they will get an assessment on their performance.
Supported Language
For the phone scenario, the language of the AI character can be in one of the following languages:
For the phone scenario, the language of the AI character can be in one of the following languages:
Czech
Croatian
Danish
Dutch
English
Finnish
French
German
Hungarian
Italian
Japanese
Korean
Mandarin
Norwegian
Polish
Portuguese
Romanian
Russian
Spanish
Swedish
Turkish
Ukrainian
To enable a language in your org, please reach out to your Sana representative.
FAQ
Can I use multiple Scenario cards in one course?
Yes, you can add multiple Scenario Training Cards to a course, each with different settings and context to cover various scenarios.
How does the card adapt to previous course content?
The Scenario Training Card automatically takes into account previous cards and context within the course, tailoring interactions based on prior content.
What happens if a learner is unserious in the responses?
The AI can detect unserious or off-topic responses, helping keep the learner on track.
Is feedback provided immediately or at the end?
Feedback is given at the end of the scenario, providing learners with a summary of their performance and suggestions for improvement.
Can I link other Sana courses in a scenario?
Yes, you can choose to give another Sana course as additional context to the role-play.