This feature is a handy tool giving administrators the ability to mark a course or learning path as completed for a user or reset their progress to start from the beginning. This ensures that users' learning records are accurate and up-to-date, especially in cases where course completion does not register correctly.
Understanding progress and completion
In the Sana learning system, learner progress is tracked as a percentage, where the "Completed" status indicates that a course has been fully completed. However, there are instances where a course may show 100% progress without being marked as "Completed." This can occur due to the following reasons:
Awaiting exercise review: If an exercise or assignment is pending review, the course may show 100% progress but will not be marked as completed until the review is finalized.
Failed exercise review: If an exercise review has been failed, the user needs to resubmit the exercise. Until the resubmission is reviewed and passed, the course will not be marked as completed.
Assessment retake: If an assessment within the course needs to be retaken and passed, the course will show 100% progress but will not be marked as completed until the learner successfully passes the assessment.
How to manually mark a course as completed or reset progress:
Go to Manage
From Manage, you can access the feature in two ways:
a. Go to Users. Click on the user for whom you want to mark a course as completed or reset their progress. This will take you to the User page where you can see the courses assigned to the user. Find the course you want to mark as completed and click on the "Set to complete" button or "Reset progress".
b. Course/Path pages. Click on "Content" in the sidebar to see a list of all courses and paths. Click on the specific course or path you want to mark as completed for a user. Here, you can see a list of users assigned to this course/path. Find the user for whom you want to mark the course as completed and click on "Set to complete" or "Reset progress".
A pop-up window will appear asking for confirmation. Click "Complete learner progress" or "Reset progress" to confirm your choice.
The course will now be marked as completed for the user or course progress reset.
If the course has been manually completed, any associated certificates will be issued automatically.
If the progress is reset, the learner will get to start the course from the beginning.
Manual course completion for SCORM courses
This feature also works for SCORM-imported courses. Normally, the system automatically marks courses and paths as "Completed" once the learners have finished them. Occasionally, SCORMs exported from another LMS do not have optimal SCORM formatting which can result in unintended behavior when imported to another LMS. In these circumstances manual marking comes in handy, but we would also recommend reaching out to your other LMS provider or Sana directly for further assistance with this SCORM.
So, there you have it—Manual Course Completion in a nutshell. It's like a safety net for your learning journey, ensuring that your hard work is always acknowledged.