Email notifications are a useful tool for alerting users when new content is assigned to them and reminding them to complete the content. This is a great way for users to stay on top of tasks and keep up with any changes or updates to their assigned content.
Please check out the below for how notifications and reminders are configured depending on what content is assigned.
When a course is assigned to a user or a group:
Users will be notified by email with a link that allows them to access the course.
Has a due date been set? If yes, see below reminder notifications:
3 days before due date
1 day before due date
1 day after due date
7 days after due date
If a learner has completed the course, reminder notifications are instantly disabled.
If there is no due date the learner will only receive the initial assigned email and no reminder emails.
Sana live notifications
When a Sana live session is assigned to a user or a group:
An email with the time and session link will be sent (see below image for an example)
If you have Google Calendar integration you will be prompted to RSVP
A reminder email is sent on the morning of the session
If a Sana Live has self-enrollment configured the assigned users will receive an email requesting that they ‘choose session’ time and date.
Once they have enrolled they will receive an email with the confirmed time and date along with a calendar invite
When a Path is assigned to a user or a group:
Users will be notified by email with a link that allows them to access the Path
All reminder notifications will be dependent on the content within the path - see Course notifications and Sana Live notifications above
What if I make any changes to an existing course or Sana Live?
Whether you unassign a user/group, delete assigned content or change the time of a Sana Live session the assigned will be notified accordingly.
Why am I not receiving email notifications?
Please wait up to 10 minutes to receive an email, check your email spam, if you still have not received an email it’s possible that email notifications are turned off for your organization. Please get in touch with your CSM if you have any questions regarding this
I do not have Google Calendar email integration, what now?
Sana attaches an .ics file to every user assigned to a live session
I invited a new user to Sana but they didn't receive an email, what now?
Go to Manage > Users, locate the user and check their status in the top left. If it still states ‘invite pending’ then click on Send invite again. Ask the recipient to check their email inbox and spam.