Which browsers do you support?
We fully support Chrome and Edge, with Chrome usually providing the best experience. Safari is also supported.
Which languages do you support in Sana's UI?
We currently support 63 languages in total. By default, you have English and Swedish enabled. To add more, please contact your Engagement Manager.
See all the languages we support here ⬇️
See all the languages we support here ⬇️
Arabic
Bulgarian
Bangla
Bosnian
Czech
Welsh
Danish
German
Greek
English
British English
Spanish
Latin American Spanish
Estonian
Dari
Finnish
French
Belgian French
Canadian French
Swiss French
Gujarati
Hebrew
Hindi
Croatian
Hungarian
Indonesian
Icelandic
Italian
Japanese
Georgian
Kazakh
Kannada
Korean
Lithuanian
Latvian
Macedonian
Marathi
Malay
Dutch
Norwegian Bokmål
Punjabi
Polish
Portuguese
Brazilian Portuguese
Romanian
Russian
Slovak
Slovenian
Albanian
Serbian
Serbian (Latin)
Swedish
Swahili
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Vietnamese
Chinese
Chinese (Simplified)
Chinese (Traditional)
How can your AI work without any interaction data from my users?
Our AI models are trained on large amounts of data, which allows them to be applied effectively to new users on Sana. When a user interacts with Sana, the models adapt and change to suit that particular user's needs and preferences, even without prior interaction data from them. This initial training ensures that the AI can provide a valuable and personalized experience from the start.
Can I use your adaptive engine without migrating the course to be hosted on Sana?
No, in order for the algorithms and analytics to work, the course needs to live on Sana.
Do I get a certificate for completing a course?
On Sana, there are some courses that offer certificates upon completion. However, it does not apply to all courses.
Read more about how to set up certificates here.
Can I get my certificate in a language other than the language of my course?
Certificates are issued in the language which they are created.
I have forgotten my password. How do I get a new one?
If you have forgotten your password, don't worry! Just click 'Forgot your password' on the login page.
How is my data handled and stored?
You can find Sana Labs' Data Processing Agreement here.
Do you support xAPI?
We have built the foundation to support xAPI. In terms of configuration, it will be done on a per-client basis in accordance with how xAPI works.
How can I access more courses?
We're happy you are eager to learn! The courses available to you are assigned by your organization. If you wish to access more courses, we suggest you contact the learning department of your company.
Does Sana support MFA authentication?
We do support MFA through email codes, reach out to your CSM to set this up.